Refund and Returns Policy

Returns

30 Day Guarantee

Your satisfaction is of great value to us, so we offer a 30-day guarantee returns policy on our products. If you are not completely satisfied with your goods, simply email us at help@braidtree.com to initiate the return process.

Defects, Incomplete Orders or Incorrect Delivery

If there is something wrong with the order you have received, please email at help@braidtree.com with your order details, a description of the issue and a photograph of your delivery.

Free UK Returns

We will supply you with a shipping label to return the items free of charge.

Returns in Europe and worldwide

The 30 days guarantee applies in Europe. However, the customers will have to pay the postage.